Healthcare SaaSSaaS Applications2026

Tideline Health

A patient onboarding and care plan platform replacing five legacy tools.

Client

Tideline Health

Duration

11 weeks

Team

Strategy, design, frontend, backend

Outcome

+182% activation

The challenge

What needed to change.

The previous patient journey depended on five disconnected tools, creating delays between intake, verification, and care-plan setup.

Care coordinators had no clear signal for who was blocked, who needed follow-up, and where onboarding was losing momentum.

Leadership needed a product surface that felt trustworthy for patients and practical for staff without adding more operational overhead.

Strategy & solution

The architecture, design system, and product choices that made the rest of the project possible.

01
Mapped the full onboarding lifecycle first, then reduced it into a simpler patient flow and a more actionable staff queue.
02
Introduced a calmer UI language with clearer status communication so patients always understood the next step.
03
Designed shared components for intake, approvals, and care-plan handoff to keep the experience consistent across roles.
04
Launched with analytics tied to activation milestones so the team could keep iterating after release.

Build breakdown