Privacy Policy

Information you provide via contact forms, booking flows, AI chat, and checkout: name, email, company, project details, and payment metadata.

Technical telemetry: anonymous analytics events, device and browser type, page views, and aggregated performance metrics.

AI conversations: messages you send to the concierge are stored to operate the service and improve quality. They are never used to train external models.

Service delivery: responding to inquiries, fulfilling bookings, processing transactions, and providing support.

Quality improvement: aggregated analytics, error monitoring, and performance review.

Communication: project updates, occasional product news (opt-in only), and security notices.

Stripe — payment processing for shop products and milestone invoices.

Calendly or similar — scheduling discovery and project calls.

Vercel + Cloudflare — hosting, edge delivery, and security.

PostHog or Plausible — privacy-respecting analytics.

Sentry — error and performance monitoring.

WhatsApp — direct messaging when initiated by you.

Access: request a copy of any personal data we hold about you.

Correction: request changes to inaccurate or outdated information.

Deletion: request removal of personal data, subject to legal and contractual retention requirements.

Portability: request data in a structured, machine-readable format.

Inquiry data: kept for up to 24 months unless project work begins.

Project data: retained for the duration of the engagement plus 7 years for legal and tax compliance.

AI conversation logs: retained for up to 90 days unless required for support.

Questions about this policy? Reach us via the contact page or email privacy@growrixos.example.