Glasswing Onboarding
A KYC + onboarding flow that compresses approval to under 90 seconds.
Client
Glasswing
Duration
9 weeks
Team
Product strategy, UX, full-stack build
Outcome
92s avg approval
- Avg approval
- 0s
- Completion rate
- +0%
- False flags
- 0%
- Reviewer throughput
- 0x
For standard cases
Across onboarding submissions
After review tuning
Per analyst
What needed to change.
A high-friction KYC flow was slowing approvals and making prospects feel uncertain before they reached value.
Compliance and product had competing needs: better control for edge cases without a confusing experience for standard users.
The business needed clearer insight into where onboarding stalled and why.
Decisions that shaped the build.
The architecture, design system, and product choices that made the rest of the project possible.
- 01
Separated the journey into clearer milestones so users understood where they were and what information was missing.
- 02
Designed a reviewer workspace that focused attention on exceptions instead of forcing manual checks on every case.
- 03
Used microcopy and state messaging to make a regulated process feel more guided and less intimidating.
- 04
Instrumented the funnel so product and compliance could tune the system against both speed and risk.
Stack and modules delivered.
Frontend
Next.js, React Hook Form, Zod
Backend
Node services + risk orchestration
Compliance
Vendor checks + manual review states
Storage
Encrypted document handling
Alerts
Slack + email review triggers
Analytics
Approval funnel + risk cohorts
Surfaces from the live product.
Screen 01
Screen 02
Screen 03
They shipped what felt like a polished v3 in a single quarter. The system they handed over runs itself — that's rare.
Maya Okonkwo
CEO, Tideline Health
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