Beacon Route Engine
Automated dispatch + driver SMS pipeline tied to live shift availability.
Client
Beacon Mobility
Duration
7 weeks
Team
Automation mapping, backend, ops dashboards
Outcome
−38% no-shows
- No-show rate
- 0%
- Automated assignments
- 0%
- Escalation SLA
- 0m
- Rules shipped
- 0
After the new workflow launched
Without manual touch
From issue to human queue
In the first release
What needed to change.
Dispatch teams were manually coordinating route changes, reminders, and operator follow-up every day.
No-show risk was high, but the current workflow gave poor visibility into where human intervention was actually needed.
Leadership wanted automation without losing the ability to step in quickly during exceptions.
Decisions that shaped the build.
The architecture, design system, and product choices that made the rest of the project possible.
- 01
Mapped the full route-change workflow and separated routine cases from the exceptions that genuinely needed operators.
- 02
Built rules around assignment, reminders, and escalation so repetitive work could be handled automatically.
- 03
Created a dashboard that highlights queue health, unresolved exceptions, and delay risk at a glance.
- 04
Focused on a reporting layer that makes the system explainable to support and operations teams.
Stack and modules delivered.
Workflow engine
Custom Node services + queues
Messaging
SMS triggers + reminder templates
Scheduling
Shift feed + route assignment sync
Data
Dispatch events + operator actions
Dashboards
Next.js operations console
Reporting
Daily digest + exception review
Surfaces from the live product.
Screen 01
Screen 02
Screen 03
They shipped what felt like a polished v3 in a single quarter. The system they handed over runs itself — that's rare.
Maya Okonkwo
CEO, Tideline Health
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